Got Questions? We Have Answers
Find clear answers about our cleaning products, safe use, online ordering and trade enquiries. Still need a hand? Get in touch with our team and we will help you find the right solution.
Still need a hand? Our team is here to help.
Products & Safety
What is the Vivid range?
What is the Vivid range?
Vivid is Award Chemicals’ soy- based cleaning range, developed using renewable soy- bean derived ingredients. The range is designed to deliver effective cleaning performance across household, commercial and industrial applications while reducing reliance on traditional petroleum- based solvents.
How does soy- based cleaning technology work?
How does soy- based cleaning technology work?
Soy derived ingredients act as natural solvents and cleaning agents. They penetrate, loosen and emulsify grease, oils, dirt and other contaminants, allowing them to be lifted from surfaces and rinsed or wiped away. These ingredients work alongside biodegradable surfactants to provide effective cleaning performance.
How is the Vivid range different from conventional cleaning products?
How is the Vivid range different from conventional cleaning products?
Many conventional cleaners rely heavily on petroleum- based solvents and harsher chemical ingredients. The Vivid range uses renewable soy- based technology as an alternative, providing strong cleaning performance while incorporating naturally derived soy ingredients into each formulation.
Are your products TGA listed?
Are your products TGA listed?
Selected products are TGA listed. Soy Power Multisurface Cleaner is currently confirmed as a TGA listed product. Please check the relevant product page or label for product specific registration details.
Where can I find safety information for a product?
Where can I find safety information for a product?
Safety Data Sheets contain important information about product handling, storage, first aid, emergency procedures and personal protective equipment. Always read the product label and SDS before use. Safety Data Sheets are available through the relevant product page or by contacting our team.
Can I mix your cleaning products together?
Can I mix your cleaning products together?
No. Never mix cleaning chemicals unless the label specifically instructs you to. Mixing can create hazardous reactions. Use each product only as directed, avoid contact with eyes and skin, and do not ingest.
What personal protective equipment should I use?
What personal protective equipment should I use?
The required protective equipment depends on the product and its intended use. Depending on the product, you may need safety glasses, chemical resistant gloves, protective clothing and closed footwear. Refer to the product label and SDS for specific requirements.
Are your products safe to use around food areas?
Are your products safe to use around food areas?
Selected products are suitable for food- handling environments. Soy Power Multisurface Cleaner is confirmed as food- safety approved. Always check the product label and Safety Data Sheet before use to confirm that the product is suitable for your intended application.
Can I use commercial products at home?
Can I use commercial products at home?
Some products may be suitable for both professional and domestic use. Always review the product description, label and SDS to make sure the product is appropriate for your intended application.
Ordering & Accounts
How do I place an order?
How do I place an order?
You can order two ways: online through our website for standard orders, or via email enquiry for trade and bulk orders. For trade pricing and larger quantities, get in touch with our team directly.
Do you offer trade or bulk pricing?
Do you offer trade or bulk pricing?
Yes. We work with businesses across many industries and offer trade ordering via email enquiry. Contact us with your requirements and our team will assist with pricing and bulk supply.
Can I order as a domestic/individual customer?
Can I order as a domestic/individual customer?
Absolutely. Our standard online ordering is
available for everyone — you don't need a trade account to purchase.
How should I store your products?
How should I store your products?
Store products in their original, clearly labelled and tightly sealed containers. Keep them in a cool, dry and well- ventilated area away from direct sunlight, excessive heat, food and incompatible substances. Protect from freezing where applicable and keep out of reach of children and unauthorised persons.
Delivery & Handling
How should I store your products?
How should I store your products?
Store products in their original, tightly sealed containers in a cool, dry, well-ventilated area away from direct sunlight, heat sources, food, and incompatible materials. Keep out of reach of children and unauthorised persons.
Are there special requirements for hazardous products?
Are there special requirements for hazardous products?
Yes. For hazardous products, additional handling, storage, and transport requirements may apply. Please refer to the relevant Safety Data Sheet (SDS) for detailed information before handling or transporting these items.
How do I dispose of empty containers?
How do I dispose of empty containers?
Dispose of contents and empty containers in accordance with your local regulations. The SDS for each product provides specific disposal guidance.
What should I do after accidental exposure?
What should I do after accidental exposure?
Follow the first aid instructions shown on the product label or Safety Data Sheet. Seek medical advice where required and provide the product label or SDS to the medical professional.