Got Questions? We’ve Got Answers
Find clear answers about our cleaning products, safe use, online ordering and trade enquiries. Still need a hand? Get in touch with our team and we will help you find the right solution.
Still need a hand? Our team is here to help.
Products & Safety
What is the Vivid range?
What is the Vivid range?
Vivid is our 100% natural, soy-based cleaning range. It's formulated to deliver high-end cleaning performance using naturally derived ingredients, making it a great choice for customers who want professional results with a lower environmental impact.
Are your products TGA listed?
Are your products TGA listed?
Yes. Selected products in our range are listed with the Therapeutic Goods Administration (TGA). Look for the TGA listing details on the relevant product page or label.
Where can I find safety information for a product?
Where can I find safety information for a product?
Every product has a Safety Data Sheet (SDS) with detailed handling, storage, first-aid, and emergency information. Always read the product label and SDS before use, use only as directed, and wear appropriate PPE where required. Please refer to the SDS provided for the relevant product or contact our team if you require a copy.
Can I mix your cleaning products together?
Can I mix your cleaning products together?
No- never mix cleaning chemicals unless the label specifically instructs you to. Mixing can create hazardous reactions. Use each product only as directed, avoid contact with eyes and skin, and do not ingest.
What personal protective equipment should I use?
What personal protective equipment should I use?
The required protective equipment depends on the product and how it is being used. Read the product label and SDS before use and wear gloves, eye protection or other protective equipment where directed.
Are your products safe to use around food areas?
Are your products safe to use around food areas?
We offer a range of food safety products suitable for use in food-handling environments. Always check the individual product label and Safety Data Sheet (SDS) to confirm suitability for your specific application.
Can I use commercial products at home?
Can I use commercial products at home?
Some products may be suitable for both professional and domestic use. Always review the product description, label and SDS to make sure the product is appropriate for your intended application.
Ordering & Accounts
How do I place an order?
How do I place an order?
You can order two ways: online through our website for standard orders, or via email enquiry for trade and bulk orders. For trade pricing and larger quantities, get in touch with our team directly.
Do you offer trade or bulk pricing?
Do you offer trade or bulk pricing?
Yes. We work with businesses across many industries and offer trade ordering via email enquiry. Contact us with your requirements and our team will assist with pricing and bulk supply.
Can I order as a domestic/individual customer?
Can I order as a domestic/individual customer?
Absolutely. Our standard online ordering is available for everyone — you don't need a trade account to purchase.
What should I do if I have an issue with my order?
What should I do if I have an issue with my order?
Contact our team with your order details and a description of the issue. Including clear photos of damaged or incorrect items can help us review your enquiry more quickly.
Delivery & Handling
How should I store your products?
How should I store your products?
Store products in their original, tightly sealed containers in a cool, dry, well-ventilated area away from direct sunlight, heat sources, food, and incompatible materials. Keep out of reach of children and unauthorised persons.
Are there special requirements for hazardous products?
Are there special requirements for hazardous products?
Yes. For hazardous products, additional handling, storage, and transport requirements may apply. Please refer to the relevant Safety Data Sheet (SDS) for detailed information before handling or transporting these items.
How do I dispose of empty containers?
How do I dispose of empty containers?
Dispose of contents and empty containers in accordance with your local regulations. The SDS for each product provides specific disposal guidance.

